Hello. Thank you for your purchase of the Poser 13 Software package. You will see your serial/registration number for the software installation in your Account area under this order number. Please go here to download your software: https://www.posersoftware.com/downloads Please be sure to check the Purchases tab in your library (far right) to download all the included content that comes with your purchase of Poser 12. If you have any questions please submit a ticket to our help desk here: https://support.posersoftware.com/ And thank you again for supporting Poser 13! Copyright Bondware Inc. 2020